Shipping & Returns
Shipping Information
Important: Once an order is placed, we cannot modify or cancel it. Please double-check your details before completing your purchase, as we are not responsible for fees related to changes or cancellations.
Shipping Costs
- Free on orders £20+ (after discounts)
- £2.45 for small & light Products under £20
- £4.95 for larger products orders under £20
- £6.95 for express shipping
Delivery Times & Carriers
- Standard (2-3 working days): Royal Mail 48 or Evri
- Express (Next working day): Royal Mail 24 or Evri
Order Processing
- Orders placed before 2:00 pm ship the same day (Mon-Sun, excluding public holidays).
- Orders placed after 2:00 pm ship the next working day.
- Some products require 1-7 working days of processing.
Tracking Your Order
- You'll receive a tracking code via email when your order ships.
- Royal Mail: Tracking updates only after a delivery attempt (Track Here).
- Evri: Full tracking available (Track Here).
Order Changes & Cancellations
Due to fast processing, we cannot guarantee modifications or cancellations. If you need assistance, email hello@bluebadgecompany.co.uk ASAP. However, any fees for reshipping or returns will be your responsibility.
Returns & Refunds
We hope you love your purchase, but if you change your mind, you can return unused items in their original packaging within 14 days of receiving them. Please email hello@bluebadgecompany.co.uk so we can provide the return instructions via email. Failure to notify of your returned items may incur additional fees. Do not return to the shipper address on the label
Returns for Unwanted Items
Include the following details with your return:
✔ Reference number (if applicable)
✔ Name & Order number
✔ Reason for return
- Return postage is at your cost unless the item is faulty.
- A £3 handling fee applies for returns due to change of mind.
- Refunds/replacements are processed once we receive the item.
Important: Items must be unused and in original packaging.
Returns Due to Failed Delivery
If your order is returned due to incorrect details, a £5.95 processing fee applies. Postage fees are non-refundable.
Returns for Damaged/Faulty Items
If you receive a faulty item:
- Contact us with photos and order details.
- If needed, return the item for inspection.
- If a fault is confirmed:
- Within 30 days: Full refund or replacement.
- 30 days – 6 months: Replacement only.
- 6+ months: Refunds depend on proof the defect was present at delivery.
Exclusions: Wear & tear, weather damage, accidental misuse, or negligence.
Late or Missing Orders
If your order hasn’t arrived, check your tracking details first. If you still need help, email hello@bluebadgecompany.co.uk, and we’ll investigate.
Receiving a Refund
- Credit Card: Up to 10 business days.
- PayPal: 3-5 days.
- Postage fees are non-refundable (unless a faulty/wrong item is received).
- Personal care items cannot be refunded/exchanged if the packaging is opened (unless faulty).
Tip: Use a trackable return service and keep proof of postage to avoid lost returns.
For questions, email hello@bluebadgecompany.co.uk.